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Mission Clearance Membership Program
Spy Ninjas HQ Mission Clearance memberships are designed for guests who want more adventure, more value, and more opportunities to experience everything HQ has to offer. There is a Mission Clearance level designed for every kind of guest — whether you’re visiting every week, celebrating with friends, or making HQ part of your routine.
Important membership information
- Memberships automatically renew each month until cancelled.
- You may cancel your membership at any time — there is no minimum commitment.
- Memberships are issued to one individual only and may not be transferred, shared, sold, or assigned.
- Benefits are subject to operating hours, attraction availability, capacity, maintenance, safety requirements, reservations, and these Terms.
- Participation in attractions may require separate waivers.
- Membership purchases are subject to applicable taxes.
- Membership fees are non-refundable except where required by law or expressly provided by Spy Ninjas HQ.
Membership overview
Mission Clearance Memberships are recurring subscription memberships offered by Spy Ninjas HQ. Each membership provides access privileges and benefits associated with the selected tier. Memberships are personal to the enrolled member and have no cash value; they may not be transferred, exchanged, resold, or assigned. Unless specifically stated otherwise, unused monthly benefits expire at the end of the applicable benefit period and do not roll over.
Choose your clearance level
Tier
Summary
Affordable weekday access to the Action Floor (Mon, Wed, Thu, Fri only).
Operative
Weekday and weekend Action Pass access, plus venue discounts.
Field Agent
All-Day Action Pass access, monthly Adventure benefits, arcade credits, and expanded discounts.
If marketing materials conflict with the Membership Comparison Table on the Membership page, the Membership Comparison Table and these Terms control.
Understanding your membership benefits
Your membership includes the benefits associated with your selected Mission Clearance level while your membership remains active and in good standing. Benefits may include:
- Action Pass admission
- Adventure Attraction access or discounts (VR, Axe Throwing, Escape Rooms, Fruit Chop)
- Food & beverage discounts
- Merchandise discounts
- Grip sock benefits
- Monthly arcade credits (Field Agent)
- Birthday package discounts
- Exclusive member promotions
Benefit availability
Unless expressly stated otherwise, membership benefits are available only while the membership remains active, all fees have been paid, the member is not suspended, and the member has complied with these Terms. Action Pass admission, Adventure Attraction benefits, and all other privileges remain subject to operating hours, maintenance, attraction availability, private events, capacity limitations, safety requirements, weather-related closures, and other operational circumstances.
Food, beverage & merchandise discounts
Eligible memberships receive discounts on designated food, beverages, merchandise, and other qualifying purchases. Unless specifically stated otherwise: discounts apply only to eligible regularly priced items; discounts may not be combined with other promotions; discounts do not apply to taxes, gratuities, gift card purchases, or excluded products; alcohol discounts apply only to guests legally permitted to purchase alcoholic beverages who present valid identification.
Grip sock benefits
Operative and Field Agent memberships include one complimentary sock pair per month, issued at check-in. Unused complimentary socks do not roll over. Additional socks may be purchased using the applicable membership discount.
Monthly arcade credits
Field Agent memberships include monthly arcade credits, loaded to the member’s arcade card on the 1st of each month. Credits have no cash value, are non-transferable, expire if not used within the calendar month, and may not be redeemed for cash or exchanged for other benefits.
Birthday package discounts
Eligible memberships receive discounts on qualifying birthday party packages. Discounts apply only to qualifying packages; taxes and gratuities are excluded; some premium upgrades or promotional packages may be excluded.
Member events & exclusive perks
Spy Ninjas HQ may periodically offer member-only events, early access opportunities, promotional rewards, exclusive merchandise, seasonal benefits, and other exclusive experiences. Participation is always subject to availability.
Benefit expiration
Unless expressly stated otherwise: unused monthly benefits expire at the end of the applicable benefit period and do not accumulate or roll over; unused benefits are forfeited upon cancellation or termination of membership. Membership benefits are privileges associated with an active membership and are not vested property rights.
Recurring billing & automatic renewal
Mission Clearance Memberships are recurring monthly memberships that automatically renew until cancelled in accordance with this Membership Program. By enrolling, the purchaser authorizes Spy Ninjas HQ to automatically charge the selected payment method for all recurring membership charges until the membership is cancelled. Each membership continues on a month-to-month basis with no minimum commitment period — membership fees remain due for the period during which the membership is active, regardless of usage. By purchasing a Mission Clearance Membership, the purchaser authorizes Dydyt LLC dba Spy Ninjas HQ and its authorized payment processor to charge the payment method provided for the initial purchase, each recurring monthly payment, applicable taxes, authorized upgrades, and other authorized membership-related charges.
Billing date
Recurring charges are generally processed each month on or about the same calendar day as the original enrollment date. If that day does not exist in a particular month, charges may be processed on the closest available business day. Billing dates may vary slightly due to weekends, holidays, banking procedures, or payment processor timing.
Declined or failed payments
If a recurring payment cannot be processed, Spy Ninjas HQ may retry the payment method, request updated payment information, temporarily suspend membership benefits, restrict access to member benefits, or terminate the membership for non-payment. Accounts with outstanding balances remain responsible for unpaid fees earned before cancellation or termination.
Taxes & price changes
Membership prices are subject to applicable federal, state, and local taxes unless expressly stated otherwise. Spy Ninjas HQ may periodically modify membership pricing; advance notice will be provided where required by applicable law, and price changes apply prospectively only.
Upgrades & downgrades
Eligible members may upgrade their membership; upgrades may immediately change available benefits, modify future recurring billing amounts, establish a new billing cycle, and require acceptance of updated Terms. Downgrades generally become effective at the beginning of a future billing cycle. Certain promotional pricing or limited-time offerings may not remain available following a downgrade.
Membership transfers
Mission Clearance Memberships are issued to one named member and may not be transferred, assigned, sold, exchanged, shared, inherited, or converted to another person. Spy Ninjas HQ may require identification to verify membership ownership.
Membership cancellation policy
➤ YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME
- No long-term contract.
- No cancellation penalty.
- No advance notice required.
- Your membership benefits remain active through the end of your current paid billing period.
Spy Ninjas HQ believes memberships should provide flexibility and exceptional value. We want members to remain because they enjoy the experience — not because they are locked into a long-term contract.
➤ HOW TO CANCEL
- Call Spy Ninjas HQ at (702) 444-4800
- Visit the Front Desk during normal operating hours
➤ EFFECTIVE DATE OF CANCELLATION
Once a cancellation request has been processed, future recurring charges stop, and membership benefits remain active through the end of the current paid billing period, then automatically expire at the conclusion of that period. Spy Ninjas HQ may provide written or electronic confirmation of cancellation; members are encouraged to retain that confirmation for their records.
➤ REFUND POLICY
Membership fees are non-refundable except where required by applicable law. Refunds or credits are not provided for unused visits, benefits, discounts, guest passes, arcade credits, grip socks, or partial months. Membership benefits have no cash value.
➤ REJOINING THE MEMBERSHIP PROGRAM
Former members may enroll again at any time, subject to current pricing, availability, promotional offers, and these Terms. Previous pricing or grandfathered benefits are not guaranteed.
➤ MEMBERSHIP CANCELLATION BY SPY NINJAS HQ
Spy Ninjas HQ may suspend or terminate memberships for legitimate business reasons including non-payment, fraud, misuse of benefits, chargeback abuse, sharing memberships, unsafe conduct, repeated rule violations, harassment, criminal activity, or damage to property. Except where immediate action is necessary, Spy Ninjas HQ will generally attempt to notify the member before permanent termination. Termination for misconduct does not automatically create a right to a refund.
Reservations, attraction availability & participation requirements
Certain attractions, benefits, and member experiences require advance reservations (Escape Rooms and Adventure Attractions in particular), which help manage capacity. Reservations are subject to availability and are not guaranteed until confirmed. Membership does not guarantee admission to any attraction, reservation time, or event. Operating hours may change without notice; members should verify current hours before visiting. Attractions may be temporarily unavailable due to maintenance, inspections, repairs, special events, renovations, staffing, or safety concerns.
Participation in attractions remains subject to all posted rules and safety requirements, including completion of required waivers; age, height, weight, and health requirements; proper attire and equipment; and compliance with Team Member instructions. Parents and legal guardians are responsible for supervising minors and completing required participation documents on their behalf.
Membership rules & program changes
Mission Clearance Memberships are intended for the exclusive use of the enrolled member. Memberships are non-transferable, and benefits may not be sold, shared, or exchanged. Members must follow all posted rules and Team Member instructions; misuse may result in suspension or termination.
Spy Ninjas HQ may modify membership benefits, operating procedures, reservation requirements, attractions, pricing, promotional offers, or program features for operational, legal, safety, or business reasons. Material changes affecting recurring billing or core benefits will be communicated in advance when required by applicable law.
Frequently asked questions
Q: Does my membership automatically renew?
A: Yes. Memberships renew monthly until cancelled.
Q: Is there a minimum commitment?
A: No. You may cancel at any time.
Q: Can I pause my membership?
A: Yes. Contact us to pause your membership at any time. Benefits will pause and are not redeemable until you resume.
Q: Do unused benefits roll over?
A: No, unless expressly stated otherwise.
Q: Can I share my membership?
A: No. Memberships are non-transferable and valid for the named member only.
Q: Are reservations required?
A: Some attractions and benefits require reservations and remain subject to availability.
Q: Do I still need to sign a waiver?
A: Yes. Separate participation waivers may be required before using certain attractions.
Member code of conduct
Members agree to treat Team Members and other guests with courtesy and respect, follow all posted rules and verbal instructions, use attractions safely and only as intended, present valid membership identification upon request, and supervise minors in their care as required.
The following may result in suspension or termination of membership: sharing or transferring membership benefits; fraudulent or deceptive activity; harassment, threats, abusive language, or disruptive behavior; damage to Spy Ninjas HQ property; entering restricted areas without authorization; violation of safety rules; or illegal activity on the premises.
General legal provisions
The Mission Clearance Membership Program, the applicable Membership Comparison Table, incorporated policies, required participation waivers, and the Privacy Policy collectively constitute the entire agreement governing the Membership Program. Enrollment through Spy Ninjas HQ’s authorized systems constitutes the member’s electronic acceptance of these Terms. These Membership Program Terms are governed by the laws of the State of Nevada, and legal proceedings relating to these Terms shall be brought in the appropriate state or federal court located in Clark County, Nevada. If any provision is unenforceable, the remaining provisions remain in effect, and failure to enforce a provision is not a waiver of that provision. Spy Ninjas HQ may update these Terms from time to time; updated versions become effective upon publication or on the effective date stated within the updated Terms.
Contact Spy Ninjas HQ
Dydyt LLC dba Spy Ninjas HQ
7980 W. Sahara Ave, Las Vegas, NV 89117
Phone: (702) 444-4800
Website: SpyNinjasHQ.com